Terms of Service

1. Who we are and who these terms are for

Teknoesis is a sole proprietorship based at Street No. 12A Main Bazar, Ittehad Park, Sitara Colony, Lahore 54762, Pakistan(“Teknoesis”, “we”, “us”). “You” means the person or business using this site or buying our services.

Our services are for businesses, and this site is for adults. If you accept these terms for a company, you confirm that you have the authority to bind it.

2. Agreement to these terms

By using this website, or by asking us for a quote or engaging us, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site or our services.

3. Using this website

• Use the site lawfully, and give accurate details when you fill in a form.
• Do not try to break, overload or probe the site, scrape it in bulk, or send spam or malicious code through it.
• We may change, suspend or remove any part of the site at any time, and we do not promise it will always be available.

The text, design, code and images on this site belong to us or are used with permission. You may read and share it, and quote short extracts with a link back. You may not copy it to pass off as your own.

4. Information on this site is general

Articles, guides, case studies and other content are general information about our work. They are not legal, financial or professional advice for your situation.

A case study describes what happened for one client in one period. It is not a forecast or a promise that you will get the same result. Search results depend on Google, competitors, seasonality and many things we do not control.

5. Services and quotes

Teknoesis provides software development, web design, SEO and digital marketing services. For each engagement we send a written quote, proposal or statement of work (“SOW”) that sets out the deliverables, timeline and price. Nothing starts, and nothing is billed, until you approve it in writing (an email is enough).

An audit or review is a set of findings and recommendations. Fixing what it finds is a separate engagement, and you may use the report with another provider. Timelines run from the day you approve the quote and give us what we need, and they move if you are late with feedback, access or payment.

6. Your responsibilities

You are responsible for:

• giving accurate requirements and timely feedback;
• having the right to any content, assets, accounts or intellectual property you give us;
• paying on the agreed schedule;
• following the laws and platform rules that apply to your business, including advertising and privacy rules for your own site and campaigns.

If we need access to your accounts, such as Google Search Console, Analytics, your hosting or your website, we ask for the least access that does the job, and read-only where possible. We never need your passwords. You confirm you may grant that access, and you should remove it when the work ends.

7. Ownership

When you have paid in full, you own the final deliverables created specifically for your project, including the written audit report. We keep ownership of our general frameworks, libraries, tools and know-how, which we may use again. Where a deliverable includes them, you may use them as part of that deliverable.

You keep ownership of everything you give us, and you let us use it only to do the work. Third-party software and services keep their own licences and terms.

We will not use your name, logo or results in our marketing or case studies unless you agree in writing, and that agreement says where we may use them, including whether paid advertising is included.

8. Fees, US dollars and taxes

Fees are in the quote or SOW. Unless it says otherwise, they are in US dollars (USD) and you pay in USD. Unless it says otherwise: a 50% deposit is due before the work starts and the remaining 50% when the project is complete. We state the payment method on each invoice. Late payments may incur the charges stated in the project agreement.

• Bank and conversion fees: the invoiced amount is the amount we must receive. Charges taken by your bank, card or payment service, and currency conversion costs on your side, are yours.
• Taxes: our fees do not include sales tax, VAT, GST, customs, duties or similar charges that apply in your country. You are responsible for them. We are responsible for tax on our own income in Pakistan.
• Withholding: if the law requires you to withhold tax from a payment to us, tell us before you pay and send us the official receipt. Otherwise the amount we invoice is what we must receive.

9. Confidentiality

Each of us will keep confidential any non-public, sensitive or proprietary information the other shares while we work together, use it only for the engagement, and not share it except with people who need it and are bound to keep it private. This lasts after the engagement ends.

It does not cover information that is already public (without breach), was already known to the person receiving it, was developed independently, or must be disclosed by law, in which case we will tell you first where we are allowed to.

10. Our promises, and what we do not promise

We will perform our services in a professional manner consistent with industry standards. After delivery of a software project we fix code defects for 30 days at no charge.

We do not promise specific business results, rankings, traffic, leads, sales or revenue. We have no connection to or endorsement from Google, Meta or any other platform we work with, and their rules and algorithms can change without notice. Except for the promises in this section and in your SOW, and as far as the law allows, the site and our services are provided “as is”.

11. Limits on our liability

To the extent the law allows, our total liability for any claim arising from our services is limited to the fees you paid for the specific service that caused the claim. We are not liable for indirect, incidental, special or consequential loss, such as lost profit, lost data, lost business or loss of goodwill, even if we were told it could happen. We are not liable for losses caused by a platform or third party we do not control.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or deliberate wrongdoing, or removes rights you have under mandatory law.

12. Claims about what you provide

If a third party makes a claim because of content, assets or instructions you gave us, or because you used our deliverables unlawfully, you will cover the reasonable costs and damages that result, as long as we tell you promptly and let you help deal with it.

13. Ending an engagement

Either of us may end a project engagement with 14 days' written notice. You pay for all work done up to the end date. Deposits are non-refundable once work has begun. Sections that by their nature should continue (ownership, payment, confidentiality, liability and governing law) continue after the engagement ends.

14. Links and other services

This site links to other websites and services, such as brokleads.com and WhatsApp. They are not under our control, we are not responsible for them, and their own terms apply. If you message us on +92 302 5695424you also accept WhatsApp's terms.

15. Notices and electronic communication

We communicate with you by email, WhatsApp and through our site, and you agree that this satisfies any requirement that a notice be in writing. Send notices to us at info@teknoesis.com. A notice by email counts as received when sent, unless the sender gets a message that it was not delivered.

16. Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them, the site or our services, are governed by the laws of the Islamic Republic of Pakistan.

If a dispute arises, tell us in writing what it is about and what you want, and we will both try in good faith to settle it within 30 days. If it is not settled, the courts at Lahore, Pakistan have exclusive jurisdiction, and you and we accept them.

Either of us may ask any competent court, anywhere, for an urgent order to protect confidential information or intellectual property. A signed SOW may choose a different forum, such as arbitration, for that engagement, and if it does, the SOW applies.

17. General

• Whole agreement: these terms, the Privacy Policy and any signed quote or SOW are the whole agreement for what they cover. If they conflict, the SOW comes first, then these terms.
• If part is unenforceable, the rest still applies. If we do not enforce a term once, we have not given it up.
• Transfer and helpers: you may not transfer your rights under these terms without our written consent. We may use subcontractors and stay responsible for their work.
• Events beyond control: neither of us is in breach for a delay caused by something reasonably outside our control, such as a power or internet outage, a platform failure, or a natural event, but payment obligations for work already done remain.
• No third-party rights: only you and we can enforce these terms.
• Language: these terms are written in English, and the English text is the one that counts.

18. Changes to these terms

We may change these terms. We post the new version here with a new date. A change applies to the website from the day it is posted, and to a service engagement only if you agree to it or it is for a new engagement. Continuing to use the site after a change means you accept it.

19. Contact

For questions about these terms, contact us at info@teknoesis.com or write to Street No. 12A Main Bazar, Ittehad Park, Sitara Colony, Lahore 54762, Pakistan.